FAQ

Curious about scooter ownership or about us? Find some answers below.

Is Campus Scooter located near any bus stops?

Yes. Campus Scooter is located near CATA Bus Stops #5885 #4799 #4 #4804 #9 #5886



Where are you located?

201 Morgan Lane Lansing, MI 48912 View on Google Maps View on Apple Maps



What if my scooter tips over?

If your scooter tips over for any reason, oil could find its way into parts of the scooter that it shouldn’t go. The best thing is to sit it back up and let stand for at least a few hours. If the scooter is not running right after a spill get it to a mechanic immediately.



Do you offer transportation to and from Campus Scooter?

Get a ride for free with Uber: 1. Download the free app from your device's app store. 2. Enter the promo code 5rgyc3 and request your ride.



Can you repair all scooters?

Unfortunately, we cannot fix all Chinese scooters. Some manufacturers have gone completely out of business or simply do not supply replacement parts for the scooters they produced. We work with the best parts suppliers in the business, and stock nearly every mechanical part to service our scooters, but we cannot guarantee that all parts will be available to fix your scooter if you didn’t purchase it from us.



How fast do your scooters go?

Our scooters miles per hour are typically based on the size of the motor, how heavy the unit is, and the weight of the driver and passenger. Most 49cc scooters average between 30 and 40 miles per hour.



Do you need to premix gas and oil for your scooters?

No. All of our scooters are 4-stroke engines that require no mixing… just gas and go. They are quieter, cleaner, last longer and have better gas mileage than 2-stroke engines.



Do you need a motorcycle license to drive your scooters?

No. In the State of Michigan, any scooter under 50cc only requires an operators license. A moped license can be obtained for riders starting at age 15.



Do you stock parts or can you get parts for scooters?

Yes. We stock many mechanical and electrical parts for our scooters. If we don’t have a part in stock, we have several suppliers we deal with directly to make sure we can get parts for our scooters as well as scooters purchased elsewhere. Parts covered under warranty come to us directly from the manufacturer.



How do you handle warranties?

All of our scooters come with a manufacturers mechanical parts warranty. View the scooter pages for additional details. We handle warranty claims by working with our customers to fill out a simple parts request. Sometimes the manufacturer requests to pull the part and send it to them. Shipping charges may apply. Once the replacement part is received our mechanic will install the new part at our discounted customer hourly rate. If a mechanic other than a Campus Scooter mechanic works on a scooter, it voids the warranty. If a scooter is involved in an accident it voids all warranties. Please note it is upon the owner of the scooter to make arrangements to get the scooter to a Campus Scooter repair center for any and all repairs, including warranty repairs. Campus Scooter does not provide this service since it is an outsourced service. 30 Days After Sale The first 30 days after the sale of a new scooter, Campus Scooter will cover all mechanical and electrical parts and labor for any needed repairs not related to crash, theft, vandalism or any type of user error. The scooter must be brought back to a Campus Scooter repair shop within 30 days of sale for warranty claims. This is another reason why you should buy local. We are a reputable scooter shop that has been open every month since we started in 2006.



Will a scooter make me look fat?

No. In fact, it’s quite the opposite. A scooter’s svelte lines and balanced proportions have an amazing “slimming” effect on the rider. That is something that can be appreciated by dudes and dudettes of all shapes and sizes.



Is it okay to laugh and make fun of people at the gas station while refueling?

This of course is a personal choice, but yes. You may wish to laugh quietly to yourself, let out a small giggle or chuckle. Pointing and laughing out loud at someone is not encouraged, but if you must, try to evaluate the demeanor and size of the person before publicly shaming them, then proceed at your own risk. Personally we find the subtle approach to be the most satisfying.



Is Campus Scooter affiliated with any other local retail or scooter repair shop?

Absolutely not! If anyone claims they work for Campus Scooter and they aren’t working directly out of our main shop they are lying. Beware of such claims and please report them to us if you ever have reason to believe that someone is posing as an employee of Campus Scooter. You can contact us here.



Do you service and repair scooters that you did not sell?

Yes, in fact over 90% of our service repair work is on scooters Campus Scooter did not sell. The majority of the repairs are on pre-owned scooters and newly purchased “cheap” scooters. Some Chinese — Honda, Yamaha, Aprilia, Vespa, Piaggio, Genuine, SYM, Kymco and most other brands! Sometimes we can not repair scooters / mopeds built before 2000 for parts are generally scarce or no longer made.



When should I get an oil change and what oil should I use?

The manufacturer suggests changing the oil after the first 300 miles for a new scooter. The type of oil to use is specified by the manufacturer of your scooter. This information can be found on the motor of the scooter or the literature that came with your scooter. Never overfill your oil. This could be a costly mistake.



What if I overfill my oil?

If you put too much oil in your scooter it can be a costly mistake. If you overfill your oil, open the drain plug to remove the excess oil before riding your scooter again. If you are unable to drain the excess, schedule a scooter pick up from Campus Scooter. We are always here to help.



Who handles warranty labor charges?

The first 30 days after the sale, Campus Scooter will cover parts and labor for any needed repairs*. The scooter must be brought back to a Campus Scooter repair shop within 30 days of sale for warranty claims. After 30 days, any parts covered under the warranty, during the warranty period, will be covered and the customer will be responsible for the discounted labor rate of our mechanic and any shipping charges. *The scooter must be repaired by a Campus Scooter mechanic for Campus Scooter to cover the labor and parts. The scooter must not exhibit excessive wear and tear and be accident free to be covered under this warranty.



Do your scooters come with a title?

Yes. Once the scooter is paid in full, you will receive a title and bill of sale which shows that you paid sales tax. Take these 2 papers to the Secretary Of State for registration. It is only a $15 registration in the State of Michigan that lasts for 3 years.



Are all sales final?

All scooters sales are final. They are titled and ownership and responsibility are transferred to the purchaser. All of our scooters are put together by a Campus Scooter mechanic, given a 12-point inspection by our Service Manager and ready to ride after point of sale. If the scooter has any issues not caused by user error, a crash or excessive wear and tear, vandalism and theft and the user purchased one of our available warranties, we will work with the manufacturer and mechanic to ensure warranty claims are honored according to the terms of the warranty. Our goal is that all of our customers who purchased warrantied scooters are completely satisfied. We also offer a 30 day satisfaction guarantee where we cover all mechanical costs (parts and labor) on any new purchase as long as scooter is not damaged by a crash, excessive wear and tear, vandalism, theft and/or user error.



Are helmets required to ride your scooters?

In the State of Michigan, if you are 18 or older helmets are optional for 50cc or less scooters. We highly recommend a DOT approved helmet to be worn at all times. We do stock several helmets at our shop in a range of colors and styles.



What kind of gas mileage can I expect from your scooters?

Average mileage on one of our 49cc gas scooters is between 80 to 100 MPG. Some users get over 100 MPG.



What if my scooter gets body damage?

If your scooter gets body damage or it gets any cosmetic damage for any reason once it leaves the store, the Campus Scooter and mechanical warranty does not cover this type of damage. We do stock many parts and can special order body parts for damaged scooters. If a scooter is crashed in any matter, the entire mechanical warranty will be voided.



Do you load or unload scooters for people?

No. We can not offer to help load and unload scooters for people. When picking up or dropping off your scooter please make sure to have sufficient help to load or unload your scooter.



What is STARTS?

STARTS is our Scooter Timeline and Repair Tracking Service. With this service you can track your scooter repair from start to finish, approve estimates online, receive email notifications relating to the status of your scooter repair and more!



What if my question wasn't answered here?

We are here to help! Reach out to us through our contact page or call us at (517) 333-6990.